Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to serve as a trusted advisor to healthcare clients.

Key Responsibilities:

• Develop and nurture relationships with key stakeholders at healthcare organizations
• Lead the onboarding of new customers and drive product adoption and usage
• Work closely with clients to understand their business goals and identify opportunities for account growth

Required Qualifications:

• 5+ years of relevant work experience in customer success or account management, preferably in SaaS
• Proven success in building trust and driving results for diverse stakeholders
• Strong analytical skills and ability to derive actionable insights from customer data
• Experience in growing annual account spend over time
• Tech-savvy with excellent project management abilities