Member Services Advocate

Job Summary

A company is looking for a Member Services Advocate.

Key Responsibilities

• Manage assigned member caseload with a focus on enhancing the member experience
• Assist members with balance bill issues and inquiries, ensuring timely issue resolution
• Facilitate communication among members, clients, and medical providers to coordinate issue resolution

Required Qualifications

• College Degree or equivalent combination of education and work experience
• Experience delivering client-focused solutions based on customer needs
• Preferred experience in billing, insurance, healthcare, or legal environments