Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist.

Key Responsibilities

• Triage and resolve Zendesk tickets for assigned clients, escalating issues as necessary
• Assist in the setup and implementation of Titan Modules for clients
• Act as the main point of contact for client issues, collaborating with the Account Manager

Required Qualifications

• High School Diploma/GED required; bachelor's degree preferred in a relevant field
• 1 year of experience in a customer support role is preferred
• Experience using Zendesk is preferred