Customer Care Advocate

Job Summary

A company is looking for a Customer Care Advocate responsible for supporting patients in a high-volume inbound Contact Center.

Key Responsibilities:

• Answer inbound calls and provide patient benefit investigations
• Document patient healthcare benefit coverage and recommend payment options
• Maintain confidentiality of patient data and assist in other departments as needed

Required Qualifications:

• High school diploma or equivalent
• 3+ years of customer service experience in a healthcare environment
• Experience in a high-volume Contact Center
• Proficient with Microsoft Office and virtual communication tools
• Must demonstrate independent thinking and sound judgment skills