Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Health Care Customer Service Representative to handle inbound and outbound calls related to insurance and payment issues.

Key Responsibilities

• Make and answer calls to resolve billing and payment issues
• Respond to information requests from patients/account holders professionally
• Follow client-specific protocols and enter payment arrangements as needed

Required Qualifications, Training, and Education

• 1+ years' experience in a call center or customer service role
• Knowledge of medical terminology, patient billing, and healthcare insurance preferred
• Ability to work in a fast-paced, deadline-oriented environment
• Demonstrated flexibility in scheduling and assignments
• Bilingual candidates will provide additional support for bilingual calls