Patient Engagement Advocate

Job Summary

A company is looking for a Patient Engagement Center Advocate to join their contact center team.

Key Responsibilities

• Respond to incoming phone calls and schedule patient appointments using the E360 Proprietary System
• Document patient requests and pertinent information via EMR
• Coordinate with team members to ensure efficient workflow and maintain knowledge of site protocols

Required Qualifications, Training, and Education

• 1-3 years of related experience in a call center or as a receptionist; healthcare experience preferred
• Prior experience with E360, NextGen, Waystar, Epic software, or other EMR is preferred
• Minimum of a high school diploma
• Must be available for 6 weeks of training with no time off
• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook