Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide technical support for their web content management system.

Key Responsibilities

• Provide technical support and customer service via various channels, including phone, email, and live chat
• Document all relevant information for each case in Zendesk and manage time effectively to prioritize customer inquiries
• Utilize web programming languages and consult documentation to resolve customer issues and provide solutions

Required Qualifications

• Bachelor's Degree or College Diploma in Computer Science, Information Technology, or a similar field
• Minimum of 1 year of experience in technology-related or higher education organizations
• Exposure to website development and proficiency in HTML, XHTML, CSS, and JavaScript
• Working knowledge of PHP or ASP, or other scripting languages is a plus
• Proficient with Windows and comfortable with Macintosh operating systems