Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager responsible for building and maintaining strong relationships with customers to ensure they achieve desired outcomes and realize the value of products and services.

Key Responsibilities

• Build and maintain deep, trusting customer relationships and execute strategic account plans
• Proactively manage customer renewal strategies and lead negotiations to drive retention
• Utilize available tools to identify at-risk customers and implement retention strategies

Required Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field
• 3+ years of experience in customer success, account management, or a similar role
• Proven track record of driving customer success and meeting retention goals
• Familiarity with CRM software
• Ability to work independently and manage multiple priorities in a fast-paced environment