Patient Experience Specialist

Job Summary

A company is looking for a RCM Patient Experience Specialist to support revenue cycle operations in cardiology practices.

Key Responsibilities

• Provide expert support to practice partners regarding billing, insurance, payments, and account statuses through various communication channels
• Process credit-card payments, establish payment plans, and manage patient financial policies to ensure compliance
• Monitor and maintain RCM key performance indicators to enhance patient experience and financial performance

Required Qualifications

• High School Diploma or equivalent experience
• 3-5 years of relevant experience in customer service, specifically in healthcare insurance
• Experience with Athena Health EMR is strongly preferred
• Knowledge of medical billing, front office operations, and healthcare business processes
• Competency in medical billing/coding and understanding of various insurance carriers