Senior Manager of Customer Experience

Job Summary

A company is looking for a Sr. Manager, Customer Experience.

Key Responsibilities

• Manage a portfolio of key customer accounts, ensuring strong relationship management and timely issue resolution
• Lead, coach, and develop Customer Experience Managers and support staff to foster a high-performance culture
• Drive operational performance and customer satisfaction for assigned accounts, ensuring contractual commitments are met

Required Qualifications

• Significant experience in customer success, account management, or related roles, preferably managing enterprise-level accounts
• Strong leadership and people management skills, with experience developing high-performing teams
• Solid understanding of customer experience principles and account management best practices
• Experience with contract renewals, pricing proposals, and commercial discussions
• Strong analytical skills with the ability to interpret KPIs and drive performance improvements