North Carolina Call Center Representative

Job Summary

A company is looking for a Call Center Representative (Remote).

Key Responsibilities

• Answer inbound calls and assist callers by providing information and connecting them to the appropriate resources
• Handle and resolve complaints while maintaining a high level of customer satisfaction
• Collect and enter demographic data into electronic records and ensure compliance with confidentiality standards

Required Qualifications, Training, and Education

• High School diploma and at least one year of experience in healthcare or mental health/substance use/intellectual/developmental disability/traumatic brain injury
• Associate degree or higher preferred, along with one year of relevant experience
• Bilingual skills preferred for one of the positions
• Knowledge of NC Medicaid Managed Care system and community resources
• High level of computer skills and ability to provide technical assistance