Customer Care Advocate

Job Summary

A company is looking for a Customer Care Advocate to work remotely from 11 PM to 7:30 AM CST, Monday through Friday.

Key Responsibilities:

• Answer inbound calls and provide benefit investigations regarding patient insurance
• Make outbound calls to discuss payment options and document all activities in the customer support system
• Maintain confidentiality of patient data and assist in cross-training during critical times

Required Qualifications:

• High school diploma or equivalent
• 3+ years of experience working an overnight shift
• 3+ years of customer service experience in a healthcare environment
• Experience in a high-volume Contact Center
• Proficient with Microsoft Office and virtual communication tools