Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to manage complex customer engagements and drive long-term value.

Key Responsibilities

• Manage a strategic book of business valued at $2M+, focusing on customer retention and expansion
• Build and nurture executive-level relationships to drive customer advocacy and satisfaction
• Provide strategic guidance and data-driven insights to help customers achieve their business objectives

Required Qualifications

• 5+ years of Customer Success experience in SaaS, with a proven track record in managing high-value accounts
• Experience in building executive-level relationships and influencing across organizations
• Strong background in leading multi-stakeholder implementations and change management
• A data-driven, strategic thinker with the ability to identify risks and opportunities
• Experience in procurement, AP automation, or fintech industries is a plus