Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage a portfolio of 130-150 existing customers to maximize utility and grow Annual Recurring Revenue (ARR)
• Conduct business reviews and health checks to drive customer satisfaction and desired outcomes
• Identify and negotiate upsell and cross-sell opportunities while ensuring successful customer renewals

Required Qualifications

• Fluency in Spanish and advanced verbal and written English skills
• Minimum of 5 years of experience in Customer Success, Project Management, or related fields
• Familiarity with enterprise networking technology and foundational understanding of cybersecurity concepts is preferred
• Strong time management skills and self-motivation
• Ability to work effectively as part of a team