Customer Retention Specialist

Job Summary

A company is looking for a Customer Retention Specialist (Pacific Time Hours).

Key Responsibilities

• Educate and support customers requesting to cancel their policy through inbound calls and email
• Manage high call volumes while balancing empathy, efficiency, and productivity
• De-escalate challenging situations and provide outstanding customer support through active listening and solution-oriented actions

Required Qualifications

• 3 years of experience in customer retention, account management, or a similar role in a fast-paced call center environment
• 1+ years of experience in a customer service role
• Proven track record of success in retaining customers and handling cancellations
• Strong technical troubleshooting skills and comfort using technology independently in a remote environment
• Experience working remotely with a reliable hard-wired internet connection