Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities:

• Build and maintain long-term relationships with customers, serving as their primary point of contact
• Guide customers through onboarding and provide tailored training and resources to maximize product value
• Conduct health checks and service reviews to assess customer satisfaction and identify upsell opportunities

Required Qualifications:

• Experience in a technical customer support role or similar capacity
• Strong understanding of customer lifecycle management and success best practices
• Proven ability to drive customer satisfaction and retention
• Demonstrable understanding of computer networking and security best practices
• Proficiency with Windows and Linux operating systems