Senior Customer Support Agent

Job Summary

A company is looking for a Senior Customer Support Agent (Cards & Banking, Live Chat).

Key Responsibilities

• Provide expert live chat support for complex debit card and banking issues
• Manage investigations and disputes, ensuring compliance with regulations
• Develop and maintain support processes, content, and automation to enhance customer experience

Required Qualifications

• 4-7+ years of customer support experience in cards, banking, brokerage, or payments
• Familiarity with card lifecycle, dispute flows, and banking operations
• Knowledge of KYC/AML regulations and secure communication practices
• Proficiency in Zendesk or similar support tools
• Experience in collaborating with cross-functional teams for product improvements