Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance client satisfaction and retention through effective onboarding and relationship management.

Key Responsibilities

• Lead and coordinate onboarding for new client accounts to ensure a smooth transition
• Build strong relationships with client stakeholders through regular check-ins and reporting calls
• Act as the liaison between clients and internal teams to meet client needs and manage workflows

Required Qualifications

• Mid-level experience in client onboarding and relationship management
• Strong project management skills to coordinate cross-functional teams
• Data-driven mindset with the ability to monitor and act on key performance indicators
• Proficiency in platform navigation and troubleshooting for client support
• Commercial mindset to identify upsell and expansion opportunities