Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to investigate and resolve issues across their platform.

Key Responsibilities

• Investigate and triage user-reported issues to determine their sources
• Work with internal tools, logs, and databases to resolve problems
• Document common issues and workflows to facilitate future troubleshooting

Required Qualifications

• 2+ years of experience in technical support, systems analysis, QA, or similar roles
• Experience with business platforms like Stripe or Zendesk is a plus
• Insurance or fintech experience is helpful but not required
• Bachelor's degree or equivalent experience in a technical or analytical field preferred