Product Support Specialist

Job Summary

A company is looking for a Tier III Product Support Specialist responsible for resolving support cases and collaborating with various teams.

Key Responsibilities

• Oversee bug fixes and timely resolution of customer issues
• Create training materials and assist in developing company processes
• Work with Product Management to develop specifications for product enhancements and fixes

Required Qualifications

• 2+ years of experience in Customer Support in a SaaS environment
• 2+ years of experience in clinical research or information technology
• 1+ years of experience writing SQL
• Bachelor's degree in business administration, information technology, or medical fields
• Ability to understand research concepts and proficiently navigate web-based software applications