Service Board Analyst

Job Summary

A company is looking for a Service Board Analyst to ensure the smooth operation and efficiency of service boards while maintaining high standards of client communication and technical support.

Key Responsibilities

• Monitor and maintain the health of service boards to ensure timely resolution of tickets
• Qualitize and prioritize new tickets, merging duplicates and updating existing tickets as necessary
• Provide prompt and professional responses to client inquiries while assisting with basic troubleshooting and technical support

Required Qualifications

• 1-2 years minimum in a ticketing or IT support role (preferably at an MSP)
• Knowledge of common IT systems, including Windows OS and Microsoft Office 365
• Experience with ticketing platforms and RMM tools
• Strong organizational skills to manage multiple tasks in a fast-paced environment
• Client-focused mindset with a proactive approach to solving client issues