Senior Customer Care Specialist

Job Summary

A company is looking for a Sr Customer Care Specialist.

Key Responsibilities:

• Become proficient in knowledge base and tools to efficiently resolve client needs
• Manage high volume tasks and maintain accurate documentation of client interactions
• Build relationships with clients and assist with onboarding and vehicle dispatching

Qualifications:

• High School Diploma/GED with 5 years of experience in a related field, or equivalent combination of education and experience
• Auction and/or logistics/transportation knowledge is a strong plus
• Ability to adapt in a changing environment and multi-task in a fast-paced setting
• Experience as a customer-focused, service-oriented professional
• Must clear a pre-employment drug test