Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist for Canada (ON/BC).

Key Responsibilities

• Serve as the primary point of contact for customer inquiries regarding existing bookings via phone, email, and online channels
• Provide support for itinerary changes, cancellations, modifications, and special requests while ensuring adherence to company policies
• Liaise with internal departments and external partners to resolve complex issues and facilitate smooth customer journeys

Required Qualifications

• Minimum of 2 years of experience in a high-volume customer service contact center environment, preferably in travel or hospitality
• Proficiency with CRM software and Microsoft Office Suite
• Ability to work independently and collaboratively in a remote environment
• Flexibility to work varied shifts, including evenings and weekends
• High school diploma or equivalent required; Bachelor's degree or relevant certifications in Hospitality or Travel are a plus