Remote Customer Service Agent

Job Summary

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

• Handle inquiries related to pharmacy benefits from members, providers, and clients
• Document issues and resolutions in a database and escalate as necessary
• Maintain professional interactions and meet performance goals in a production-based environment

Required Qualifications

• High School Diploma required; Associate or Bachelor's degree preferred
• 1+ years of call center experience
• Customer service and/or healthcare experience is a plus
• Knowledge of medical terminology is strongly preferred
• Ability to navigate multiple software systems and prioritize tasks effectively