Customer Support Representative

Job Summary

A company is looking for an Associate Customer Support Representative.

Key Responsibilities

• Handle calls from end users in a friendly, resolution-oriented manner
• Create help desk tickets for all issues, documenting details and resolutions
• Spot trends among tickets to identify root causes and work with internal teams for resolution

Required Qualifications

• Bachelor's degree preferred or commensurate industry experience
• Experience working with customers in a technical support capacity
• Ability to work in a fast-paced environment with constant prioritization