Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative (Remote).

Key Responsibilities

• Provide inbound customer support and troubleshoot technical issues related to products and services
• Track, document, and retrieve information in databases while maintaining knowledge of client products
• Deliver exceptional customer experiences through effective communication and problem resolution

Required Qualifications

• 1+ year of customer service experience
• A high school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Proficiency in fast-paced multi-tasking with strong computer navigation skills
• Availability to work during scheduled hours with a desktop or laptop and high-speed internet