Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist for Pacific Time Hours.

Key Responsibilities

• Manage high call volumes and de-escalate difficult situations with empathy
• Utilize multiple systems to provide seamless support through phone, chat, and email
• Document customer interactions and maintain accurate records in the CRM system

Required Qualifications

• 2+ years of experience in a high-volume call center or customer service role
• Ability to handle complaints and sensitive topics with empathy
• Experience navigating multiple digital platforms and resolving technical issues
• Proficient in using CRM systems for customer interaction management
• Experience working remotely with a reliable wired internet connection