Customer Experience Lead

Job Summary

A company is looking for a Customer Experience Solution Area Lead (Security).

Key Responsibilities

• Engage with senior leaders across various departments to enhance customer experience
• Deliver strategic insights and analysis based on customer feedback and product experience
• Drive operational excellence to address and resolve customer experience issues

Required Qualifications

• Bachelor's Degree in a relevant field and 8+ years of experience in related roles
• Experience with technical capabilities in Microsoft Security portfolio
• Ability to interact confidently with senior leaders and address complex issues
• Experience leading cross-functional teams and driving large-scale transformations
• Strong analytical skills with a focus on data-driven decision making