Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support to customers and floral partners.

Key Responsibilities

• Provide friendly and efficient Tier 1 support via phone and email
• Diagnose customer issues and offer helpful solutions
• Identify and escalate complex technical issues to the engineering team

Required Qualifications

• Experience in a customer-facing role, preferably in retail or service industry
• Comfortable with learning and using various support tools, Salesforce experience is a plus
• Passion for supporting small businesses and local florists
• Ability to maintain a positive attitude in a fast-paced environment
• Strong relationship-building skills and a friendly demeanor