Support Engineer

Job Summary

A company is looking for a Support Engineer.

Key Responsibilities

• Lead the management of critical customer situations (CritSits) for timely escalation handling and incident resolution
• Maintain ownership of high-priority cases across a broad portfolio of enterprise technologies
• Interface with technical teams and leadership to drive resolution and maintain customer confidence

Required Qualifications

• U.S. Citizenship with a valid, active U.S. Passport or Real ID at the time of application
• Minimum 7 years of experience in the technology industry, specifically in customer support or incident management
• Bachelor's degree in technology, business, or a related field with 4+ years of relevant experience, or a Master's degree with 3+ years of relevant experience
• Proven experience managing escalations in a high-pressure support environment
• Ability and willingness to work flexible hours, including weekends and public holidays