Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer to enhance healthcare interoperability through technical support and customer engagement.

Key Responsibilities

• Act as a technical point of contact for production support, providing high-quality service through various communication channels
• Investigate and resolve Tier 2 and Tier 3 issues, including troubleshooting data, APIs, and configurations
• Collaborate with Engineering and Product teams to address bugs and improve support processes

Required Qualifications

• 5+ years of experience in a technical support or customer success engineering role within healthcare technology
• Hands-on experience with healthcare interoperability standards such as FHIR and HL7
• Strong understanding of RESTful APIs and experience with tools like Postman
• Proficient in SQL and relational database interrogation
• Bachelor's degree in Computer Science, Software Engineering, Health Informatics, or equivalent experience