Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative (Temporary).

Key Responsibilities

• Provide first line support to users via phone, text, and email, ensuring exceptional customer service
• Become a product expert, understanding the signup process and wage advance products
• Expand knowledge of earned wage advance support and collaborate with team members

Required Qualifications

• 2+ years of experience in a customer support role, preferably in a tech environment
• 1+ years of experience using Freshdesk or Zendesk
• Aptitude for numbers and math related to financial inquiries
• Desire to understand the financial challenges faced by hourly workers
• Excitement about joining an early startup in the fintech space