Healthcare Call Center Representative

Job Summary

A company is looking for a Call Center Representative (Healthcare).

Key Responsibilities

• Provide assistance to patients, providers, and caregivers with billing, claims processing, and prior authorization support
• Conduct outreach calls and track payer trends, reporting findings to management
• Maintain patient confidentiality and coordinate with service providers to ensure timely delivery of services

Qualifications and Skills

• High school diploma or GED required
• Minimum 2 years of call center, customer service, and/or medical industry experience
• Proficient in Microsoft Excel, Outlook, and Word
• Knowledge of healthcare billing processes and medical claims terminology preferred