Life & Annuity Operations Manager

Job Summary

A company is looking for a Life & Annuity Contact Center Operations Manager.

Key Responsibilities

• Oversees day-to-day operations of the customer support center
• Manages customer support staff to meet service level agreements and schedules staff based on call volume
• Acts as a champion of transformation to improve client satisfaction and reduce complexity in support processes

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience; preferred in business management or related field
• Strong expertise in Life & Annuity or financial industry
• Nine or more years of customer service or contact center operations experience
• Five or more years of leadership experience in the insurance industry
• Intermediate to expert competency in Word, Excel, and PowerPoint