Technical Support Specialist

Job Summary

A company is looking for a Tech Support Specialist to assist customers with technical issues related to their products and services.

Key Responsibilities

• Diagnose and troubleshoot technical issues, including heavy Android application support
• Track calls to resolution and escalate unresolved issues to appropriate internal teams
• Document technical knowledge and customer interactions in Salesforce

Required Qualifications

• Proven work experience as a Technical Support Representative or similar role
• Good understanding of computer systems, mobile devices, and tech products
• Familiarity with remote desktop applications and help desk software (e.g., Salesforce)
• Ability to provide step-by-step technical help
• Flexibility to potentially work shift hours