Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to oversee customer engagement and ensure satisfaction with their products.

Key Responsibilities

• Oversee customer outcomes engagement, understanding individual customer needs and challenges
• Ensure customers are technically healthy and using the latest product versions
• Promote customer success stories and ensure maximum value from product investments

Required Qualifications

• 5+ years of experience in customer professional services or related business support
• Experience in integrating AI into work processes or decision-making
• Ability to provide independent comprehensive services
• Experience in resolving issues through analysis
• Experience working collaboratively