Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to assist customers with API-related issues as they scale.

Key Responsibilities

• Debugging customer issues by analyzing logs and documentation to identify root causes
• Writing technical documentation to minimize inbound queries as the product develops
• Providing support throughout the customer journey, from onboarding to ongoing assistance

Required Qualifications

• Experience with Python, including scripting and debugging for at least two years
• A strong desire to contribute to a product that positively impacts healthcare
• Ability to thrive in a fast-paced and dynamic environment
• Experience in technical support or a related field is preferred
• Familiarity with API technologies and customer support processes