Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide support for their products and enhance client relationships.

Key Responsibilities

• Provide client support via email, telephone, and chat
• Analyze and resolve customer questions and product issues promptly
• Contribute to the knowledge base by creating user-friendly documentation and assist in product setup

Required Qualifications

• 2+ years of work experience in a related role
• Basic understanding of desktop software and network infrastructure
• Experience with cloud-based solutions (SaaS)
• Experience with Salesforce.com is an asset
• Willingness to learn and adapt in a changing work environment