Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage relationships with mid-market and enterprise accounts.

Key Responsibilities

• Own post-sale relationships for a portfolio of 20-30 data-driven SaaS customers
• Lead onboarding, training, and product adoption strategy for users
• Conduct regular QBRs and success planning sessions with key stakeholders

Required Qualifications

• 2-5 years in a Customer Success, Account Management, or Solutions role at a SaaS company
• Experience supporting technical users such as data analysts and analytics engineers
• Understanding of value, retention, and growth balance
• Highly organized and confident in leading client conversations
• Familiarity with modern data stack tools is a bonus