Customer Care Advocate

Job Summary

A company is looking for a Customer Care Advocate to provide support and education to patients and providers.

Key Responsibilities

• Deliver superior customer care by addressing patient issues related to products and services
• Respond to inquiries and manage daily tasks for internal and external customers
• Ensure compliance with CRM processes and manage ticket/email communications effectively

Required Qualifications

• Minimum of 2+ years of customer service experience in a high-volume environment
• Preferred experience in healthcare or medical device settings
• Proficient in Microsoft Office, especially Outlook, with experience in CRM software preferred
• Ability to adapt quickly to a fast-paced work environment
• Demonstrated commitment to quality and customer service