Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to drive customer success in their AI-powered transformation journeys.

Key Responsibilities

• Develop and own comprehensive value delivery plans aligned with customers' objectives
• Serve as the primary point of contact for clients, building strong relationships and tailoring success strategies
• Lead cross-functional teams to ensure timely and successful implementation of automation solutions

Required Qualifications

• 5+ years of experience in customer success or consulting roles
• Experience with professional services and support/services attach motions
• Strong background in a high-growth technology company, preferably in the SaaS or RPA space
• Data-driven mindset with the ability to make informed decisions and drive results
• Experience supporting Telco accounts