Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to oversee enterprise-level support and service activities for clients.

Key Responsibilities

• Act as the voice of the customer, identifying product support needs and communicating them internally
• Maintain long-term relationships with clients and identify service needs to reduce downtime and support costs
• Coordinate resolution of service incidents and escalate technical issues as necessary

Required Qualifications

• Bachelor's Degree
• Relevant experience or degree in Finance, Marketing, Business, etc
• Typically a minimum of 6 years of relevant experience
• Experience in client-facing roles and/or the financial industry