Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist I.

Key Responsibilities

• Serve as a primary point of contact across phone, chat, and email, managing 14+ conversations daily
• Use advanced troubleshooting and product knowledge to resolve complex issues with empathy and precision
• Evaluate customer needs, assess risks, and recommend solutions that improve workflows and product adoption

Required Qualifications

• BA/BS degree or equivalent work experience
• 3+ years of professional experience in customer-facing roles, preferably in SaaS, property management, or technical support
• Familiarity with property management workflows and accounting systems
• Experience working in fast-paced environments with multiple tools and shifting priorities
• A self-directed, adaptable mindset with a strong sense of accountability and commitment to continuous learning