Colorado Contact Center Associate

Job Summary

A company is looking for a Contact Center Rep Associate.

Key Responsibilities

• Performs patient registration and scheduling functions, obtaining insurance and demographic information
• Obtains and verifies referral or insurance authorization/pre-certification approvals, explaining financial requirements to patients
• Collaborates with staff from other departments to improve patient experience and escalates calls as necessary

Required Qualifications and Education

• High School diploma or GED; Bachelor's degree preferred
• Ability to work in a fast-paced environment with minimal supervision
• Critical thinking skills and decisive judgment required
• Experience in handling patient information in a call center setting is a plus
• Must reside in Colorado for this remote eligible position