Renewals Specialist

Job Summary

A company is looking for a Renewals Specialist responsible for managing customer accounts and ensuring retention and loyalty.

Key Responsibilities

• Manage assigned customer accounts, focusing on retention and loyalty
• Collaborate with sales teams and other departments to resolve customer issues and ensure smooth onboarding
• Proactively manage the renewal process and identify at-risk accounts

Required Qualifications

• BA/BS preferred or equivalent experience
• 4+ years of experience in a related role such as Customer Success Manager or Sales Engineer
• Knowledge of privilege access management and cybersecurity best practices
• Experience with Salesforce and Customer Success Management platforms
• Comfortable interfacing with complex clients, preferably at the director level