Customer Service Representative

Job Summary

A company is looking for a Customer Service Associate.

Key Responsibilities

• Handle live calls during US timezone and make necessary interventions
• Improve call flow and overall operations efficiency through continuous improvement plans
• Prepare reports and provide periodic updates to management

Required Qualifications

• Minimum of 2 years of experience in US inbound voice process
• Working knowledge of MS Excel, Outlook, PowerPoint, and Word
• Familiarity with tools like Confluence and G-suite is preferred
• Strong knowledge of configuration management tools
• Diligent documentation skills