Patient Access Representative

Job Summary

A company is looking for a PACT Rep I.

Key Responsibilities

• Link patient experiences between PACT and practice sites while assisting inbound callers and making outbound calls as necessary
• Schedule patient appointments, verify insurance information, and update medical records while handling emergent calls appropriately
• Provide customer service per departmental standards and assist with marketing efforts while maintaining accurate records

Required Qualifications

• High School Graduate
• Typically requires 0 - 1 year of experience in a call center, healthcare, or customer service-related area
• Basic knowledge of medical terminology is helpful but not required
• Basic understanding of computers and desktop software packages
• Ability to work in a fast-paced environment and handle various customer/patient needs