Federal Support Account Manager

Job Summary

A company is looking for a Support Account Manager - Federal.

Key Responsibilities

• Act as a central point of contact for all support-related activities, delivering proactive and reactive services
• Drive cross-functional teams to identify and resolve customer issues effectively
• Manage performance against service level agreements (SLAs) and oversee action plans for improvement

Required Qualifications

• Experience in integrating AI into work processes and decision-making
• Fundamental understanding of ITSM in enterprise environments and global deployments
• Working knowledge of ITIL incident, problem, and release management processes
• Broad technical understanding in a cloud software environment
• Service delivery account management experience is a plus