Manager of Customer Complaints

Job Summary

A company is looking for a Manager, Customer Complaints.

Key Responsibilities

• Manages a team responsible for customer complaints, vigilance reporting, and investigation of active devices
• Ensures compliance with post-market surveillance system regulations and maintains established timelines for complaint handling
• Identifies efficiency improvements in complaint handling activities and supports management in addressing quality concerns

Required Qualifications

• Bachelor's degree required
• 8-10 years of related experience required
• Applicable industry/professional certification preferred
• Ability to work a non-standard schedule as needed