Healthcare Technical Analyst

Job Summary

A company is looking for a Client Technical Analyst - Healthcare (Remote).

Key Responsibilities

• Provide detailed second-level support, troubleshooting, and problem resolution
• Notify clients of the status of their support tickets within agreed service levels
• Escalate complex issues to technical and product resource teams with necessary details

Required Qualifications

• Bachelor's degree or higher in a related field, or equivalent education and experience
• 3+ years experience in a B2B technical support role
• 3+ years' experience in the healthcare industry, with knowledge of the healthcare revenue cycle and medical billing
• Experience with healthcare-related standards and specifications
• Strong organizational skills to prioritize tasks effectively